You can file an invoice discrepancy by completing this form. After completion, click "Submit" below.

About Invoice Adjustments / Charge Discrepancies
Following is excerpted from our Official Freight Tariff Manual, Rule 165

1. Kitty Hawk Cargo reserves the right to audit air waybills and shipments via any means to verify service selection, shipment weight and dimensions. If the service selected or weight or dimensions entered is incorrect, we make appropriate adjustments to the shipment charges at any time.
    
2. The shipper is solely responsible for accurately completing all sections of the air waybill and for reliable entry of accurate shipment information on all copies of the air waybill. If you fail to provide or correctly enter this information, you will be billed and agree to pay based on our estimate of the number of pieces transported and either the dimensional weight at the time of the billing or the actual weight estimate, both of which will be determined by us at our sole discretion. If no service is marked, your shipment will be sent as Express.
    
3. Requests for invoice adjustments due to an overcharge or service failure require written notification by mail or fax within 21 days after original invoice date.

Fields marked with * are required.

*Company Name:
*Account Number:
*Your Name:
*Phone Number:
Fax Number:

Regarding
*Invoice Number:
*Air Waybill Number:

*Reason for Dispute
		Wrong Rate - The correct rate should be:
		Weight Dispute - The correct weight should be:
		Service Issue - Please provide a description of the service issue below:
		Tax Exempt - Customer must provide signed copy of tax certificate
		Other - Please provide a description of the issue below: